Delivery Information

For Buyers

Packing and Insurance

All items are packed to a very high standard. All items are insured during transit to cover damage or non-delivery. If you receive any damaged goods, please contact us to arrange a refund/exchange or replacement.

Delivery Time Frame

Once we have processed your order, we will send you an email to confirm that the order is complete and that the items are despatched. The average time for your order to be delivered to you is 3 - 14 days from confirmation of your delivery address and payment details to despatch.

Delivery Charges

Delivery, packaging and insurance charges are calculated based on the size and weight of the item(s), destination address and method of delivery you choose at the checkout stage of purchasing. These charges will be shown to you. After selecting your items for purchase, proceed to the checkout area and select your delivery options to be presented with your delivery charge amounts

For Sellers

Packing and Insurance

Please pack all items to a very high standard. All items must be insured during transit to cover damage or non-delivery. If your goods are damaged during transit then your insurance will cover you. The cost of delivery will be charged to the customer and will require their approval for amounts over $30.00. If you would like Art Gallery Australia to arrange delivery, please let us know and we will assist.

International Sales

Where the item is delivered overseas, the sale price will be reduced by the amount of the GST regardless of whether you are registered for GST or not. For example, an $1100 artwork will only be charged $1000 to an international customer. Your invoice to Art Gallery Australia would be for 66% of $1000 ($666). With Australian sales you would invoice Art Gallery Australia for 66% of $1100 ($726) and this amount should include the GST component.

Delivery Charges

Delivery, packaging and insurance charges for the customer are calculated based on the item(s), destination address and method of delivery chosen. Art Gallery Australia will automatically calculate delivery charges. On occasion these may be incorrect for your order. We will notify you of our calculated delivery charges and you will need to notify us of any differences so that we can notify the customer.

Delivery Time Frame For Artists

After an order has been received for your art, we require you to arrange delivery within a suitable timeframe of 7-21 days.